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Frequently Asked Questions

Here you will find answers to the most common questions we've come across

(but you can always ask us if you can't find the answer!).

Q: What is it that you offer at

A: Through our Ultimate Puppy Training Course we offer you the knowledge and tools to raise an adequately balanced and well adjusted dog by helping you prevent or revert the most common behavioural challenges faced during puppy-hood. We do this through a series of fun and engaging animated videos that clearly convey and illustrate the most effective strategies and techniques that will allow you to easily prevent or revert unwanted behaviours. Through our course we give you simple and specific tips and recommendations, easy for you to apply and for your puppy to assimilate.


Q: Are the training strategies and techniques used in the course based on any particular philosophy?

A: All the advice, strategies and techniques are backed by scientific research and have been professionally validated. We favour positive reinforcement and force free methodologies, as we aspire for you to build a strong foundation and an unbreakable bond with your puppy. There is sufficient evidence that this approach will not only yield the best outcomes, but will also result in a positive and more enjoyable experience for you and your puppy.


Q: If I buy the course, does it mean that my puppy will not require any further training?

A: Not at all. This course will provide the foundations necessary for you to start building the desired skills, attitudes and behaviours you want from your puppy. You will get invaluable advice you can use during this critical window of opportunity in your puppy's first weeks/months of life. This will allow you to set up the pillars of a well adjusted adult dog, but it's important for you to realise that constant learning and training will be necessary for your dog's entire life. In other words, this is just the beginning. For example, the socialisation process will ideally require attending to well orchestrated and professionally run puppy classes.


Q: Do you offer other training courses, perhaps for older dogs or other topics of dog training?

A: Glad you asked! For now we’ve decided to focus on the early stages of a dog’s life, but there are most definitely plans to expand our offering in the future to other areas of training and stages of development. But if you are in need of more and can’t get enough of us, please be sure to head over to our YouTube Channel and also you can check out our Blog where we cover many other dog related topics.

Q: What do I get when I purchase the course?

A: You will get 4 MP4 video files with the course content and 3 PDF files with the fully illustrated transcripts of the course content. These are for you to keep and watch as many times as you need. Just important to keep in mind that the video files are protected through a user license key for compliance purposes, you will receive this license with your purchase.

Q: Do I need a specific software to download and view the course content?

A: No, any device capable of playing MP4 video files will do. Though note that you will be required to have the associated license key (which you get with your purchase) to be able to play the content.

Q: What if after buying the course it is not what I expected it to be?

A: We have a policy of full money back guarantee (no questions asked) within 30 days after your purchase. We are 100% confident about the effectiveness of our advice and we are determined that you succeed, so please if you encounter any problems consider first reaching out to us, we will be glad to help out. You can check out our Refunds Policy here.

Q: Is shopping on your site secure?

A: Most definitely! Our site is protected by an SSL certificate and all payments on our site are handled by Selz Pay and processed by Stripe. All user and credit card information is encrypted and securely transmitted using the latest encryption technology for your peace of mind (SSL secured and PCI compliant).

Q: What payment methods do you offer?

A: We accept all major credit cards (VISA, Mastercard, AMEX). We process our payments through Selz Pay (our hosting provider’s payment platform), who uses the Stripe gateway so rest assured your personal information is secure (SSL and PCI compliant).


Q. If I need help or need to get in touch, where do I go?

A. You can shoot us an email to or visit our website contact form here.

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